WE SHIP MONDAY THROUGH THURSDAY
SAME DAY SHIP OUT (9:30am)
Orders placed after 9:30am may not ship out until the next shipping day.
THURSDAY ORDERS (9:30am)
Orders placed after 9:30am Thursday may not ship out until the following Monday. If you are placing an order after 9:30am on Thursday and need your order delivered on Friday or Saturday, call us for special options (252)646-1713.
SIGNATURE UPON DELIVERY OPTION
If you choose this option, an adult MUST be available at time of delivery to sign, or your package may be returned. If you require a signature upon delivery, you are responsible for checking your tracking information to ensure someone is available to sign. We do not give refunds for returned or delayed packages due to missed signatures. FedEx charges an additional fee to obtain signature upon delivery.
TRACKING YOUR ORDER
You will receive tracking info to the email address provided when your order ships. Once the order leaves our farm, it is the customer’s responsibility to check tracking. If you reside in an apartment complex with a receiving office, it is your responsibility to inform the office of incoming perishable items.
HANDLING YOUR ORDER
Upon arrival, OPEN the package and place the products in the fridge (or freezer for frozen meat). Do not put the entire unopened package in the fridge.
FEDEX SATURDAY DELIVERY
Your location may qualify for Saturday delivery. Extra fees will apply.
If you need this option or have any other questions, call us at 252-646-1713.
• POLICIES •
WE ARE NOT RESPONSIBLE FOR CARRIER DELAYS.
IF YOU KNOW YOU NEED YOUR ORDER BY A SPECIFIC DATE, PLEASE SCHEDULE DELIVERY EARLIER THAN THAT DATE.
CARRIERS WILL NOT REIMBURSE THE COST OF LOST OR RUINED PERISHABLES.
However, FedEx may reimburse if a service is not fulfilled. More about FedEx policies here.